Reviewed By: Anuradha Chawla
HostMetro has built their company around solid technical support and customer service. They offer their customers a “Metro Max guarantee” which includes a list of necessary ensures that you would expect from a top web host, but might not get from other companies.
HostMetro is located in the Chicago, Illinois suburb of Arlington Heights.HostMetro primary focus is on providing low-cost shared hosting service for individuals and small businesses. They offer the most cost efficient web hosting that I have found, part of what makes them my choice for the best web host.
Of course, a low price means nothing if there aren’t any features to go along with it. HostMetro does not skimp on features, and they are pretty transparent about what they offer.
One of the biggest marketing gimmicks in web hosting today is the idea of “unlimited” disk space and bandwidth. There is no such thing as unlimited resources. I don’t know who started it, but it was made up to make customers think they can do whatever they want, which simply isn’t the case.
HostMetro offers “Max” hosting space and bandwidth, meaning that they do have initial limits for each (10gb disk space, 100gb bandwidth/month) but if you need more you contact them, and they can increase these.
The initial limits are big enough that 95% of customers won’t have an issue (my test account took up less than 1gb of total disk space). The list of features that HostMetro includes is impressive. I can’t think of anything a customer would need that they do not offer.
HostMetro has new, top of the line servers for all of their customers. There is no outdated technology for you to worry. All of their servers are RAID protected as well to ensure that there is no data loss.
HostMetro also provides automated weekly backups as a safeguard for your account. If you get hacked, accidentally delete a file or folder, or make a huge mistake on your website they will be able to restore your previous data. In the event you need more frequent backups of your account they also offer a free backup tool within cPanel that can be used at any time.
HostMetro also uses industry leading technologies CloudFlare and CloudLinux to ensure the highest stability and reliability of their servers. It is a free way of increasing your website speed and security.
Also, HostMetro is proud to provide excellent performance and nearly 99.9% uptime. Its top quality data center is equipped with 100% Dell servers.
Ease of Use
All HostMetro accounts come with cPanel, the industry-leading web hosting control panel. It makes it fast and easy to manage a website from adding e-mail accounts, checking website statistics and increasing functionality with Softaculous and its library of over 300 auto-installing scripts.
They also provide a free domain name, the ability to host unlimited domain names, unlimited email accounts, two free website builders, $100 in Google AdWords credit, and more.
HostMetro only accepts cancellations that are sent to them through customers billing account area. 30-day money back guarantee is also offered to clients. This applies to new accounts only and will not be provided for account renewals. Customer must request cancellation within 30 days of the account being created to receive a refund. Refunds are provided for hosting service only.
HostMetro Hosting Support
Just like most other web hosts, HostMetro has a large knowledge base in the support center. The articles, FAQ’s and video tutorials in the knowledge base have covered most common topics like WordPress installation, FTP, domains, and emails. All of them are easy to follow.
In the case that customers may need quicker solutions to their problems, they can get help from an on-site WordPress-familiar support staff via online chat, email and phone 24 hours a day, seven days a week. The fast response of HostMetro support staff is impressive.
What’s good about HostMetro.com?
- Low-Cost Shared Hosting: if you decide to buy hosting for a longer period (3 years), you will benefit of the lowest price.
- cPanel Web Hosting: cPanel is the most popular and feature-rich control panel for managing web hosting accounts.
- Hosting Guarantees: besides the 99.9% uptime guarantee, the service is backed with a 30 day money back period as well.
What’s bad about HostMetro.com?
Shared Hosting Only: while HostMetro is a great place to start your website, there is no option to grow. There is no Virtual or Dedicated server available for purchase at HostMetro. If your site outgrows your current hosting account, you will have to move to another company such as BlueHost or InMotion Hosting.
Summary of HostMetro
HostMetro is a decent budget friendly hosting service provider for essential hosting needs. Its features are pretty bare bones and will be sufficient only to support very light personal sites.
Although it does have features geared towards e-commerce users, hosting e-commerce sites might not be a safe bet on HostMetro. The price guarantee is one of the best things HostMetro has to offer.
You get introductory rates throughout your subscription period; that makes it a cheap proposition and the discounts HostMetro offers can lower that price down even further.
Customer service is thoroughly average, as is server performance. Do not expect to host big resource websites here and you will be okay. HostMetro is a great cheap hosting solution to people with little needs from their websites. If you have even moderate demands, though, you should look for alternatives.
For more details or to order HostMetro, visit:
If you found this HostMetro review helpful, please share it on Facebook, Twitter, or any other social media sites. Thanks so much for taking the time to read this review.