When looking for a web hosting provider, there are a number of options available  in the world like stars in the sky.

In fact, to choose a web host between thousand of options is a challenging task nowadays. But it doesn’t mean that finding out the right and quality web host is an impossible task.

So in this guide, I am compiling here some issues mostly hosting providers face and it will help you to take the right decision and may do the task easier than expected before choosing any hosting provider.

Common complaints about Hosting:

The most common complaints related to web hosting occur because of the limitation or shortcoming of that particular type of hosting plan for your business.

#1. Customer Support:

Technical support is a crucial factor while choosing your web host. The exceptional  customer support is very necessary. Before checking  the web host reputation and their customer support reviews, you must first check out the support channels provided by them.

5 Consumer Complaints about Web Hosting

Q: Do they outsource support?

Q: Are their technical support staff is 24*7? What are their support channels? What are their ticket resolutions and responding time? Do their technical support often took days to hear back on a ticket?Is their live chat appears to be sluggish?

Q: What are their ticket resolutions and responding time? Do their technical support often took days to hear back on a ticket?Is their live chat appears to be sluggish?

Q: What are their ticket resolutions and responding time? Do their technical support often took days to hear back on a ticket?Is their live chat appears to be sluggish?

Q: Do their technical support often took days to hear back on a ticket?Is their live chat appears to be sluggish?

Q: Is their live chat appears to be sluggish?

You should check the reviews from existing customers about their hosting plans. Customers will tell you if they love the price, but the service is horrible and they will tell the truth most of the time.

You must first get the assurance of being able to get a real person on the phone if things go wrong. Their technical helpers will walk step by step with you when until your problem gets resolved.

#2. Downtime:

5 Consumer Complaints about Web Hosting

Downtime or outage is the time during when your server is not in operational mode. During downtime, your website crashes or go down. There are two types of downtime: Planned and Unplanned Downtime.

Planned Downtime is the scheduled downtime whenever there is hardware maintenance or any software patching and updated that requires rebooting of a system. In a case of planned downtime, you will get the alert mail or notification from your hosting provider with the downtime window.

Unplanned Downtime is surprised downtime with no warning. It can be because of malicious attacks, software bug, hardware failure, any operational mistake or natural disasters.

If your web host is reliable then he would surely inform you for unplanned downtime with an apology mail or an apology social media post.

So Uptime is one of a very important factor while choosing a web hosting provider. Uptime is opposite of downtime. It is the time when your server is operational or connected to the internet.

Uptime is measured in percentage which indicates the percentage of time a website is running. Reliable web hosting provider must have crisis plans in place to deal with downtime and to assure that the uptime never drops.

What the uptime percentage actually means?

99.99% Uptime: It means there will be a maximum of 5mins downtime in a month.

99.95% Uptime: It means there will be a maximum of 30mins downtime in a month.

99.9% Uptime: It means there will be a maximum of 1-hour downtime in a month.

The difference between 99% and 99.9% is three days out of the year. This is a very significant difference, as three days of downtime could cost you a lot of business.

There is no web host who can guarantee you 100% Uptime. But it should have zero percent downtime for some months. So uptime is a very crucial factor. Make sure to choose a web-hosting service that assures you to provide highest possible uptime.

No web host will guard you against downtime or repay you for your lost business. You should  rely on reviews and ratings of that web host but not on the figures of the uptime guarantee.

#3. Speed Issues:

5 Consumer Complaints about Web Hosting

The often repetitive complaint about shared hosting is quiet slow website performance.

Also shared hosting is to be considered the slowest of all the hosting types. But it doesn’t mean that you should compromise with the speed of your website.

Why the speed issues come? Obviously, the reason is there are a number of websites running on the same server and when any of the websites will cause the spike in the traffic resources, they will use most of the server resources affecting the other websites on the same server.

These are common issues faced by shared hosting user that the response time of my website is very slow. The website is running very slowly. My website is down again.

The main effects of a slow website to your business are: It will give negative impact on the SEO rankings of your website. It also affects the user experience.

So you cannot bear a web host that slow down your website response time. This is a serious issue and you can loose your good valuable customers too. So you should do the Ping Server test before buying the hosting space.

You can do the website speed test here.

#4. Spamming Issues:

5 Consumer Complaints about Web Hosting

Spamming is a very serious issue that can costs you with the loss of your business. The most common spamming issues are why my server IP is blacklisted? Why my emails are bouncing back to me?

As on the shared server, there is a number of websites hosted on the same server IP. So because of other customers are sending out the spam emails. You should first check with the web host that what kind of security measured they are using to tackle with spamming issues like  server audits and antispam systems or tools etc. How much time will they take to delist the IP if in case it’s blacklisted?

You should first check with the web host that what kind of security measured they are using to tackle with spamming issues like  server audits and antispam systems or tools etc. How much time will they take to delist the IP if in case it’s blacklisted?

There are some free spam filtering tools in cPanel like Spam Assassin, BoxTrapper etc. Check the detailed tutorial here to control spam in cPanel.

#5. Custom Support:

5 Consumer Complaints about Web Hosting

The bigger disadvantage of shared hosting is that there is no flexibility in choosing the software or operating system of your choice. There are a number of complaints by shared hosting providers are:

–  Why are you not giving me the access to take incremental backups?

–  Why is ASP or ASP.NET not supported?

–  Why is JSP not supported?

– Why ruby on rails is not supported onto my server?

–  Can I script any custom application for my website?

–  Why am I not getting root SSH Access?

So make sure that before choosing the web host you should be clear on your requirements like:

Q: What applications will your website use?

Q: Do you need Linux or Windows environment?

Q: What platform are you using?

Q: Is your site powered by WordPress, another platform or are you building it yourself?

Q: And if you are building any custom application ask them will they support it or not?

The hosting provider that you choose will rely merely on your needs, budget, server and website needs. Remember, No web host is perfect! So, you should make a careful decision. Note that a good and wise decision will shape your online success.